Terms & Conditions

1. Introduction

Welcome to Fluid Creatives (“Agency,” “we,” “our,” “us”). By accessing or using our email marketing services, you agree to comply with and be bound by these Terms & Conditions. If you do not agree, please do not use our services.

2. Services

We provide email marketing strategy, implementation, and campaign management for e-commerce businesses. Our services include but are not limited to:

  • Email flow setup

  • Campaign execution

  • List segmentation and management

  • Performance reporting

3. Payments & Refunds

  • Payment is required upfront or as agreed upon in the contract.

  • All payments are non-refundable unless explicitly stated in a written agreement.

4. Client Responsibilities

  • Clients must provide necessary brand assets, access to email platforms, and timely feedback.

  • Clients are responsible for ensuring that email lists provided comply with applicable data privacy laws.

5. Intellectual Property

  • Any email designs, copy, or strategy created by us remain the property of Fluid Creatives unless otherwise agreed.

  • Clients retain ownership of their brand assets and customer lists.

6. Limitation of Liability

  • We do not guarantee specific results, including but not limited to sales, conversions, or engagement.

  • We are not responsible for any losses due to third-party email platforms, deliverability issues, or compliance violations.

7. Termination

  • Either party may terminate services with written notice.

  • Any unpaid balances must be settled before termination is finalized.

8. Governing Law

These terms shall be governed by and construed in accordance with the laws of [Your State/Country].

9. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of our services after changes constitutes acceptance of the new terms.

Terms & Conditions

1. Introduction

Welcome to Fluid Creatives (“Agency,” “we,” “our,” “us”). By accessing or using our email marketing services, you agree to comply with and be bound by these Terms & Conditions. If you do not agree, please do not use our services.

2. Services

We provide email marketing strategy, implementation, and campaign management for e-commerce businesses. Our services include but are not limited to:

  • Email flow setup

  • Campaign execution

  • List segmentation and management

  • Performance reporting

3. Payments & Refunds

  • Payment is required upfront or as agreed upon in the contract.

  • All payments are non-refundable unless explicitly stated in a written agreement.

4. Client Responsibilities

  • Clients must provide necessary brand assets, access to email platforms, and timely feedback.

  • Clients are responsible for ensuring that email lists provided comply with applicable data privacy laws.

5. Intellectual Property

  • Any email designs, copy, or strategy created by us remain the property of Fluid Creatives unless otherwise agreed.

  • Clients retain ownership of their brand assets and customer lists.

6. Limitation of Liability

  • We do not guarantee specific results, including but not limited to sales, conversions, or engagement.

  • We are not responsible for any losses due to third-party email platforms, deliverability issues, or compliance violations.

7. Termination

  • Either party may terminate services with written notice.

  • Any unpaid balances must be settled before termination is finalized.

8. Governing Law

These terms shall be governed by and construed in accordance with the laws of [Your State/Country].

9. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of our services after changes constitutes acceptance of the new terms.

Privacy

1. Introduction

Fluid Creatives (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information.

2. Information We Collect

We may collect the following information:

  • Contact details (name, email, phone number)

  • Business information (company name, website)

  • Payment information (processed securely through third-party payment processors)

  • Email marketing performance data

3. How We Use Your Information

We use your information to:

  • Provide and manage our email marketing services

  • Communicate with you about campaigns and strategy

  • Improve our services and analyze performance

4. Data Sharing & Security

  • We do not sell or share your personal data with third parties, except as required by law or to provide our services.

  • We implement security measures to protect your data from unauthorized access.

5. Third-Party Services

We use third-party platforms (e.g., Klaviyo, Shopify, Google Analytics) that may collect additional data. Their privacy policies apply independently.

6. Your Rights

You have the right to:

  • Access, update, or delete your personal information

  • Opt out of email communications at any time

7. Cookies & Tracking

We may use cookies to improve user experience and track website activity. You can disable cookies in your browser settings.

8. Changes to This Policy

We may update this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

9. Contact Us

For questions about these policies, please contact us at [your email].

Privacy

1. Introduction

Fluid Creatives (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information.

2. Information We Collect

We may collect the following information:

  • Contact details (name, email, phone number)

  • Business information (company name, website)

  • Payment information (processed securely through third-party payment processors)

  • Email marketing performance data

3. How We Use Your Information

We use your information to:

  • Provide and manage our email marketing services

  • Communicate with you about campaigns and strategy

  • Improve our services and analyze performance

4. Data Sharing & Security

  • We do not sell or share your personal data with third parties, except as required by law or to provide our services.

  • We implement security measures to protect your data from unauthorized access.

5. Third-Party Services

We use third-party platforms (e.g., Klaviyo, Shopify, Google Analytics) that may collect additional data. Their privacy policies apply independently.

6. Your Rights

You have the right to:

  • Access, update, or delete your personal information

  • Opt out of email communications at any time

7. Cookies & Tracking

We may use cookies to improve user experience and track website activity. You can disable cookies in your browser settings.

8. Changes to This Policy

We may update this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

9. Contact Us

For questions about these policies, please contact us at [your email].